in this article, we review the job description of the nursery manager / school principal - what they’re responsible for, what they need to do, when they need to do it, how it needs to be done, what systems they need to use and the KPIs on performance
JOB DESCRIPTION
Key Information |
|
Post Title |
School Manager |
Direct Report |
Area Manager |
Works with |
School Business Manager and Central team personnel - Marketing etc |
Line Manages |
Room Leaders / Deputies & Thirds in Charge |
Progression |
Area Manager |
Purpose |
To take primary ownership of and responsibility for the execution of our educational and business model at the school in which you are the senior leader, training your staff team to be competent, autonomous leaders in their own right tasked with delivering on the tasks you assign to ensure that your school hits target. You must, above all else, ensure the school operates in line with our policies and procedures, and delivers on the requirements of the EYFS Statutory Framework and all supporting compliance requirements from Ofsted and the Department of Education regarding welfare. |
Responsibilities & KPIs |
|||
Area |
Target |
Audit Method |
Frequency |
Sales & Finance |
|||
Hitting budgeted revenue targets across all business streams (nursery / weekend school & Holiday Camp) | Xero Budget Variance | Monthly | |
Hitting budget targets on staffing / learning materials & food as a % of revenue | Xero budget variance | Monthly | |
Achieving and maintaining 80%< occupancy | EY Man Occupancy | Monthly | |
Conversion rates of show around to registration of 50%< | Hubspot Sales Reports | Monthly | |
All settles & transitions in line with policy | Settling In Calendar | Monthly | |
85% Hubspot Sales tasks completion |
Hubspot Sales Report |
Monthly | |
Ensuring school & admin team achieving response rates of 2 days< |
Hubspot Sales Report |
Monthly | |
Marketing |
|||
Spend 2 hours / week marketing in external community with flyers & information on events |
Workast Task & QR code analytics |
Monthly |
|
Be responsible for the events programme at the school to maximise sales: Open Days etc |
eventbrite attedance reports |
Monthly |
|
Provide steady stream of high quality content to marketing team each Friday for Newsletters & | Slack |
Weekly |
|
85%< positive internal reviews from marketing team |
BambooHR Feedback |
Termly |
|
Customer Relations |
|||
85%< positive parent feedback reviews |
Hubspot Surveys |
Monthly |
|
85%< positive show around reviews |
Hubspot Surveys |
Monthly |
|
85%< call response rates |
Aircall Analytics |
Termly |
|
85% clearance on Hubspot SLAs for customer ticket resolution and communications management |
Hubspot Customer Service Reports |
Monthly |
|
Quality Assurance | |||
Submission of Termly School Development Plan (SDP reports on an ongoing basis |
Google Forms / Diarised reminders |
Termly |
|
Undertaking monthly room evaluations to be shared between central management team |
Google Forms |
Termly |
|
To hold monthly supervisions with Room Leaders as to room performance & to set / monitor goals in Bamboo as part of your SDP |
BambooHR Performance Assessment Reports |
Termly |
|
Achieving Good< grading from Consultants |
Termly Inspections |
Termly |
|
Achieving Good< grading from Ofsted |
Ad hoc |
As it occurs |
|
Compliance | |||
100% adherence to Ofsted notifications policy |
Ofsted Notification Folder |
Termly |
|
1> formal complaints to Ofsted / year |
Ofsted |
Termly |
|
All staff trained in safeguarding within first 3 months and then 100% compliance with training update requirements | BambooHR Training Reports |
Termly |
|
Compliance with and delivery of all welfare and compliance requirements of the Ofsted | Consultant Inspection |
Termly |
|
Administration, Record Keeping & Internal Communications | |||
Rigorous adherence to the filing / folder architecture on Google Drive for the storage of statutory reports |
Folder Audits |
Termly |
|
Acknowledgement and receipt of communications (Slack / Workast / Hubspot / Gmail etc) within 2 days |
Systems audit |
|
|
Inbox zero policy applied to management of notifications and |
|
|
|
90%< task completion on Workast Tasks assigned (random selection of completed tasks to assess adherence to policy) |
Workast Audits |
Termly |
|
HR & Staffing |
|||
Forward planning recruitment requests every month and 100% compliance with safer recruitment data & documentation | BambooHR Missing Data Reports |
Monthly |
|
2> day response time for recruitment candidates |
Hubspot Customer Service Pipeline SLA |
Monthly |
|
100% compliance with deployment & staffing model to ensure guaranteed non contact time for key persons and room leaders |
EY Man staff scheduling exports |
Monthly |
|
Security of 15< bank staff on on-going basis | BambooHR Personnel exports | Monthly | |
100% compliance with staff induction policy and procedure data & documentation |
Staff Feedback Assessments & Bamboo Induction Checklists |
Monthly |
|
85%< positive staff reviews |
BambooHR personnel Feedback reviews |
Termly |
|
5%> staff attrition / churn across year |
BambooHR Reports |
Annual |
|
100% compliance with staff probation / supervision & Assessment procedures |
BambooHR Assessment Reports |
Monthly |
|
Ensuring staff diarised off floor for central training as required |
Staff Feedback & BambooHR Training Reports |
Termly |
|
Delivering staff social / newsletter and employee of the month |
Staff Feedback |
Monthly |
|
Health & Safety |
|||
Full compliance with Health & Safety Policies & Procedures evidenced by regular Workast task and Form completion of statutory checks |
Google Form / Drive & Workast Task Audit |
Monthly |
|
Submission of termly facilities improvements requests |
Slack Property Channel |
Termly |
|
Addressing H&S risk issues within 1 week of notification |
Hubspot Staff Ticket Submission |
Termly |
|
Maintaining all statutory records on Google Drive & Ensuring all Kitchen EHO Paperwork is accurate, up to date and compliant |
Google Forms / Drive |
Termly |
|
Ensure all Accident / Medication and H&S forms for the school / children is accurately maintained and cleared with parental sign off |
EY Log |
Weekly |
|
Audit / re-assess and retrain staff in risk assessments for the school // review daily room risk assessments |
Google Forms |
Daily / Termly |
|
Ensuring compliance with our safety checks policies for all key systems and infrastructure to be reviewed annually |
Workast Tasks |
Annual |
Person Specification |
|
Qualifications & Certificates |
|
Skills: |
|
Experience |
|
Person Specification |
|