Privacy Policy

This privacy policy sets out how Hatching Dragons Ltd uses and protects any information that you give Hatching Dragons Ltd when you use this website.

Hatching Dragons Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hatching Dragons Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20.09.2014.

1. What we collect

• Full name
• Contact information, including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think
• you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact
• you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. How we use cookies

• Advertising: We use cookies to deliver a better advertising experience for our users.
• Performance: We use cookies to help oour website learn how services work for different people and how to route traffic between servers.
• Analytics and Research: We use cookies to analyse what to improve, what to remove and what to leave oun our website.

5. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Data Protection

At Hatching Dragons we recognise that we hold sensitive/confidential information about children and their families and the staff we employ. This information is used to meet children’s needs, for registers, invoices and emergency contacts. We store all records in a locked cabinet or on the office computer with files that are password protected in line with data protection principles. Any information shared with the staff team is done on a ‘need to know’ basis and treated in confidence. This policy will work alongside the Privacy Notice to ensure compliance under General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) and Data Protection Act 2018.

Legal requirements

• We follow the legal requirements set out in the Statutory Framework for the Early Years Foundation Stage (EYFS) 2017 and accompanying regulations about the information we must hold about registered children and their families and the staff working at the nursery
• We follow the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR), Data Protection Act 2018 and the Freedom of Information Act 2000 with regard to the storage of data and access to it.

Procedures

It is our intention to respect the privacy of children and their families and we do so by:

• Storing confidential records in a locked filing cabinet or on the office computer with files that are password protected
• Ensuring staff, student and volunteer inductions include an awareness of the importance of confidentiality and that information about the child and family is not shared outside of the nursery other than with relevant professionals who need to know that information. It is not shared with friends and family, discussions on the bus or at the local bar. If staff breach any confidentiality provisions, this may result in disciplinary action and, in serious cases, dismissal. Students on placement in the nursery are advised of our confidentiality policy and required to respect it
• Ensuring that all staff, volunteers and students are aware that this information is confidential and only for use within the nursery and to support the child’s best interests with parental permission
• Ensuring that parents have access to files and records of their own children but not to those of any other child, other than where relevant professionals such as the police or local authority children’s social care team decide this is not in the child’s best interest
• Ensuring all staff are aware that this information is confidential and only for use within the nursery setting. If any of this information is requested for whatever reason, the parent’s permission will always be sought other than in the circumstances above
• Ensuring staff do not discuss personal information given by parents with other members of staff, except where it affects planning for the child's needs
• Ensuring staff, students and volunteers are aware of and follow our social networking policy in relation to confidentiality
• Ensuring issues concerning the employment of staff remain confidential to the people directly involved with making personnel decisions
• Ensuring any concerns/evidence relating to a child's personal safety are kept in a secure, confidential file and are shared with as few people as possible on a ‘need-to-know’ basis. If, however, a child is considered at risk, our safeguarding/child protection policy will override confidentiality.

All the undertakings above are subject to the paramount commitment of the nursery, which is to the safety and well-being of the child.

General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) compliance

In order to meet our requirements under GDPR we will also undertake the following:

1. We will ensure our terms & conditions, privacy and consent notices are easily accessed/made available in accurate and easy to understand language
2. We will use your data only for the purposes of teaching and learning, in line with our terms and conditions, and in the provisioning of effective marketing communications to ensure that you are kept abreast of our services as relevant to your account with us; and only contact you regarding the maintenance of your account, your child's journey with us and / or the provisioning of services and information to which you have engaged us to provide to you through direct communications. We will not share or use your data for other purposes.
3. Everyone in our nursery understands that people have the right to access their records or have their records amended or deleted (subject to other laws and regulations).

Staff and volunteer information

• All information and records relating to staff will be kept confidentially in a locked cabinet
• Individual staff may request to see their own personal file at any time.